Terms & Conditions

1. Introduction and Scope

1.1 These Terms and Conditions ("Terms") constitute a legally binding agreement between Avant Drive / LUXLINE RESERVE LTD (company registration number 16442367), registered in England and Wales with registered office at 301 PT 3rd Floor, Castlemead, Lower Castle Street, Bristol ("Company", "we", "us", "our"), and any person or entity renting a vehicle from us ("Renter", "Customer", "you", "your").

1.2 These Terms apply to all vehicle rental transactions, reservations, bookings and related services. By making a reservation, signing a rental agreement, taking possession of a vehicle, or using our services, you acknowledge that you have read, understood and agree to be bound by these Terms in their entirety.

1.3 Incorporation by Reference. These Terms are incorporated into and form part of every individual Rental Agreement. In the event of conflict, the Rental Agreement prevails only to the extent expressly stated therein.

1.4 Variations. We reserve the right to modify these Terms at any time. Changes become effective immediately once published on this webpage. Continued use of our services after changes constitutes acceptance.

1.5 Privacy Policy. Our processing of personal data is governed by our Privacy Policy. By entering into a rental agreement, you acknowledge you have read and understood it.

1.6 Definitions. "Vehicle" means any motor vehicle provided under a rental agreement; "Rental Period" means the period from collection to return; "Agreement" means the individual Rental Agreement signed by the parties together with these Terms.

2. Eligibility and Driver Requirements

2.1 Minimum Age. Minimum driver age is 23 for all vehicles in our fleet. Drivers under 30 are subject to additional insurance considerations specified in the Rental Agreement. We reserve the right to refuse rental based on age and vehicle combination.

2.2 Valid Driving Licence. You must hold a full, valid, current driving licence issued in the UK or by an EEA member state, held without interruption for a minimum of 2 years. International licences are not accepted unless accompanied by a valid UK or EEA licence. Provisional licences are never accepted.

2.3 DVLA Check Code. You must provide a valid DVLA "check code" (less than 21 days old) or written consent for us to conduct a DVLA licence check. Rental may be refused for relevant penalty points, IN10, DR10 to DR70 offences, disqualification within the past 5 years, or concealed information.

2.4 Identification Requirements. You must present valid photographic ID (passport or UK driving licence photocard) and proof of address dated within the last 3 months (utility bill, bank statement, or council tax bill). Business customers must provide company registration documents and authorisation letters where applicable.

2.5 Medical Fitness. You declare that you are medically fit to drive and not taking any medication or suffering any condition that impairs safe driving. You must inform us immediately of any change during the Rental Period.

2.6 Right of Refusal. We reserve the right to refuse rental to any person at any time if we believe they pose a risk to the Vehicle, other persons, or our business interests, subject to the Equality Act 2010 and applicable anti-discrimination legislation.

2.7 Additional Drivers. Additional drivers may be added subject to meeting all eligibility requirements, providing documentation and DVLA verification, payment of additional driver fees, and our written approval. They must be present at collection to sign the Rental Agreement.

3. Reservations and Bookings

3.1 Reservation Process. All reservations must be made through our official channels (website, telephone, or email to Bookings@AvantDrive.co.uk). Reservations are not confirmed until you receive written confirmation and any required booking payment has been made.

3.2 Availability. All vehicles are subject to availability. A reservation guarantees a vehicle class rather than a specific vehicle. We reserve the right to substitute an equivalent or superior vehicle at our discretion.

3.3 Peak Periods. During peak periods (bank holidays, major events, summer), advance booking of 14 to 28 days is recommended. Last-minute bookings cannot be guaranteed.

3.4 Amendments. Amendments are subject to availability and must be requested at least 48 hours before collection. We reserve the right to charge an administration fee.

3A. Partner Vehicles

3A.1 What a Partner Vehicle is. Some vehicles we advertise are owned by independent third parties ("Partner Vehicles"). They are identified as such on our website and in your booking documents. For a Partner Vehicle, Avant Drive arranges the hire as agent on behalf of the owner, and the owner is the supplier of the vehicle.

3A.2 What stays with us. Whether a vehicle is ours or a Partner Vehicle, Avant Drive remains your single point of contact and is responsible for the booking process, identity and licence checks, the security deposit, the handover and return inspection, insurance arrangements under Section 8, and support during the hire. These Terms apply in full to every Partner Vehicle hire.

3A.3 Documents and payment. Your booking confirmation, rental agreement and receipt state when a vehicle is a Partner Vehicle and identify the owner as supplier. Any charges shown as an arrangement or service fee are Avant Drive's; the hire charge for the vehicle itself is collected by us on the owner's behalf.

3A.4 Notice and availability. Partner Vehicles may require a minimum notice period, shown on the vehicle page, and are subject to the owner's availability. Section 3.2 applies.

4. Pricing and Payment

4.1 Rental Charges. Charges are based on the quoted daily/weekly rate, vehicle category, duration, driver age and experience, season and demand, mileage allowance, and any additional services. Prices are inclusive of VAT unless otherwise stated.

4.2 Payment Terms. The balance of the rental payment is due at vehicle handover upon signing the Rental Agreement, by credit or debit card in the name of the primary renter. We do not accept cash payments.

4.3 Booking Payment. A booking payment of 20% of the total hire price (inc. VAT, security deposit excluded) is required to secure your booking once availability is confirmed. It is deducted from your final balance. It is refundable if you cancel with more than 48 hours’ notice before collection; cancellations within 48 hours result in forfeiture. Where no booking payment has been charged, no forfeiture applies.

4.4 Security Deposit. A refundable security deposit is required for every self-drive rental, taken in person at handover. Chauffeur-driven hires carry no security deposit. The amount varies by vehicle and driver profile (typically £500 to £10,000) and is held against damage, fines, charges and other obligations. Subject to satisfactory inspection, it is released on the same day as vehicle return, less any deductions.

4.5 Card on File and Authorisation. At handover we take payment for the remaining balance plus the security deposit. Your card details are retained on file and remain authorised for additional charges arising during or after the rental. Post-rental charges (fines, tolls, congestion charges, damage) are notified in writing with an itemised breakdown at least 24 hours before processing. Notice is always given before any charge.

4.6 VAT. VAT Registration Number 512 0817 31. All charges are subject to VAT at 20% (or prevailing rate), shown separately on invoices.

4.7 Mileage Allowance. A mileage allowance applies as specified in your Rental Agreement, with the excess rate confirmed at booking. Allowances may vary by vehicle category, duration and booking terms.

5. Vehicle Collection

5.1 Documentation Required. At collection you must present: original driving licence, DVLA check code (less than 21 days old), passport or national ID card, proof of address (within 3 months), the payment card used for booking, and your booking confirmation reference.

5.2 Vehicle Inspection. You must conduct a thorough joint inspection (exterior, interior, mechanical condition, fuel, mileage, photographic evidence of pre-existing damage) before taking possession. You have 2 hours from handover to report any damage not recorded; anything reported later is deemed to have occurred during your rental.

5.3 Handover Briefing. Our representative provides a vehicle operation briefing, emergency contacts, breakdown procedures, insurance/excess information, restrictions, and the handbook.

5.4 Delivery and Collection Service. Optional delivery and collection is available subject to operational capacity and prior arrangement. Delivery and collection anywhere in Bristol, including Bristol Airport, are free. Elsewhere, charges are based on distance from our premises at £1.75 a mile with a £50 minimum, and are confirmed in your quote before your booking is finalised. The full inspection and handover procedure applies identically to delivered vehicles.

5.5 Late Collection. If you fail to collect within 2 hours of the scheduled time without notice, we may cancel the booking; any booking payment is forfeited.

6. Vehicle Use Standards and Restrictions

6.1 Duty of Care. You must exercise the highest standard of care: keep the Vehicle locked and secure, do not leave valuables visible, park in safe well-lit areas, and conduct regular checks. If any fluid level appears low you must call us before acting, do not top up any fluids yourself, as incorrect products may cause serious mechanical damage for which you will be liable.

6.2 Traffic Laws. You must comply with all traffic laws, regulations and road signs at all times, including speed limits, signals, parking regulations, bus lanes, congestion zones, toll roads and weight restrictions.

6.3 Authorised Drivers. Only persons named on the Rental Agreement may drive the Vehicle. Allowing an unauthorised person to drive is a material breach and voids all insurance cover.

6.4 Alcohol and Drugs. You must not drive under the influence of alcohol (any amount), illegal drugs, or impairing prescription medication. Zero tolerance applies; breach voids insurance and renders you liable for all costs.

6.5 Mobile Phones. Use of hand-held mobile phones while driving is strictly prohibited. Any use that impairs safe driving is prohibited.

6A. Vehicle Monitoring and Safety Systems

6A.1 GPS Tracking and Telemetry. All vehicles are fitted with GPS tracking and telemetry monitoring location, speed, acceleration, harsh braking/cornering, diagnostics, idling and geofence breaches 24/7. This data may be used as evidence in disputes, insurance claims and legal proceedings.

6A.2 Speed Monitoring. Vehicles have automatic speed monitoring; thresholds vary by category and are detailed in your Rental Agreement. Exceeding them may trigger alerts, intervention, or immobilisation.

6A.3 Camera Systems. Vehicles may be equipped with forward-facing, rear-view, cabin (where legally permitted) and parking cameras. Footage is retained in accordance with our Privacy Policy.

6A.4 Tampering Prohibition. You must not tamper with, disable or obstruct any monitoring equipment. Tampering results in immediate termination, forfeiture of all deposits, a £2,000 penalty, and potential prosecution.

6A.5 Data as Evidence. All GPS, telemetry and camera data constitutes admissible evidence and may be provided to insurers, police, DVLA, enforcement authorities and legal representatives.

7. Prohibited Uses

8. Insurance Coverage

8.1 Standard Insurance Provision. We maintain comprehensive motor insurance covering the Vehicle, third-party liability, fire and theft, subject to an excess specified in your Rental Agreement which is your responsibility to pay in the event of a claim.

8.2 Insurance Excess. The excess varies by vehicle category, driver age, experience and claims history, as detailed in your Rental Agreement.

8.3 Exclusions from Coverage. Insurance does not cover, and you remain fully liable for: damage while under the influence; unauthorised drivers; prohibited uses; geographic breaches; mechanical damage from misuse; lost keys/documents; interior damage or staining; cosmetic damage below excess; tyre/wheel damage (unless part of a collision claim); and any damage where you cannot provide full incident details.

8.4 Total Loss Liability. Where insurance does not pay out due to your breach, you are liable for the full replacement value of the Vehicle, due within 14 days of written demand. Payment does not transfer ownership, which remains with the Company.

8.5 Policy Voidance Conditions. The policy is automatically void if the Vehicle is driven by anyone not named on the Agreement, on conviction for drink/drug driving, failure to report an accident in time, provision of false information, or breach of Sections 7 or 10.

8.6 Own Insurance Option. If you provide your own cover (with prior written approval) you must evidence comprehensive cover for the specific Vehicle, minimum £10 million third-party liability, named driver cover, and Business Use Class 1 where applicable. We may refuse own-insurance arrangements.

8.7 Personal Belongings. Our insurance does not cover personal belongings or property of you or your passengers. We are not liable for loss, theft or damage to personal belongings in any circumstances.

8.8 Third Party Claims. On receiving any third-party claim relating to the Vehicle, notify us immediately and provide all documentation. Do not admit liability or settle without our written consent, and cooperate fully with our insurers and representatives.

9. Fuel Policy

9.1 Fuel Level on Return. The Vehicle is provided with a full tank and must be returned with a full tank. Fuel level is verified at collection and return.

9.2 Refuelling Charges. If returned with less fuel than supplied you will be charged fuel cost at £3.00 per litre plus a £50 service charge. No refund is given for returning with more fuel.

9.3 Correct Fuel Type. You must use only the correct fuel type. Misfuelling is your responsibility and liability.

9.4 Misfuelling Liability. If you misfuel, you are liable for all costs including tank draining and flushing, engine repair or replacement, recovery, loss of rental income, and consequential losses.

9.5 Premium Fuel Requirement. High-performance vehicles require premium/super unleaded (98+ RON). Using standard unleaded may breach duty of care and void warranty claims.

10. Geographic Restrictions

10.1 Permitted Territory. The Vehicle may only be driven within mainland United Kingdom (England, Wales, Scotland). Travel to the Scottish Highlands and Islands requires prior written approval.

10.2 Prohibited Territories. The Vehicle must not be taken to Northern Ireland, the Republic of Ireland, the Channel Islands, the Isle of Man, or anywhere outside the UK. Any international travel (including via ferry or Channel Tunnel) is strictly prohibited and constitutes theft.

10.3 GPS Enforcement. Restrictions are actively monitored via GPS. Breach results in immediate termination, police notification (vehicle may be reported stolen), forfeiture of all deposits, liability for full vehicle value plus recovery costs, and potential prosecution.

11. Parking and Overnight Storage

11.1 Overnight Storage Requirements. When not in use, the Vehicle must be stored in a locked/alarmed garage, a private driveway with locked gates, a secure 24-hour CCTV car park, or secure valet parking at 4-star hotels or above. Overnight street parking is not permitted; daytime on-street parking (max 2 hours) is permitted only in well-lit, busy areas.

11.2 Daytime Parking. Always lock the Vehicle, never leave keys, documents or valuables visible, park in well-lit busy areas with CCTV, avoid high-crime or isolated locations, and never leave it unattended with the engine running.

11.3 Security Verification. We may request evidence of overnight storage arrangements. GPS data will be reviewed to verify compliance.

11.4 Breach of Storage Requirements. If the Vehicle is stolen or damaged while parked in breach of these requirements, insurance may be void and you will be liable for all losses including full vehicle value.

12. Damage Reporting and Accident Procedures

12.1 Immediate Notification. Notify us immediately by telephone (do not email) of any accident, damage, theft, breakdown, warning light, police involvement or incident. Emergency line: +44 7300 512515 (24 hours).

12.2 Police Reporting. Report to police within 24 hours any accident involving injury, property damage, another vehicle, or failure to stop, and obtain a crime/incident reference. Failure may void insurance.

12.3 Scene Evidence. Where safe, photograph all damage and the scene, obtain other parties’ and witnesses’ details and registrations, and do not admit liability or make settlement offers.

12.4 Written Damage Report. Submit a full written damage report within 24 hours with date, time, location, circumstances, conditions, photographs, witness statements and police reference.

12.5 Vehicle Security After Incident. If driveable, secure the Vehicle per Section 11; if not, arrange recovery to a secure location. Do not leave it in an insecure location.

12.6 Failure to Report. Failure to report within required timeframes is a material breach and potential insurance fraud, and may result in insurance voidance, full liability, prosecution and civil action.

12.7 Minor Damage. Even minor scratches, chips, scuffs or dents must be reported immediately. Unreported damage discovered at return is charged at full cost plus administration fees.

12.8 Defects Discovered After Collection. Report any defect found after the 2-hour window immediately by telephone. Continuing to use a vehicle you believe to be defective may constitute negligence and render you liable for consequential damage.

12A. Breakdown and Mechanical Failure

12A.1 Immediate Notification. On any breakdown or mechanical fault (including warning lights or unusual sounds), call our 24/7 emergency line +44 7300 512515. Do not continue driving with warning lights illuminated or if the vehicle is unsafe.

12A.2 Recovery and Repairs. Do not attempt repairs or arrange recovery yourself; we arrange all recovery and repair. Unauthorised repairs may result in full liability.

12A.3 Mechanical Breakdown Coverage. For breakdowns due to mechanical failure (not caused by misuse or breach), we arrange recovery and may provide a replacement vehicle at our discretion, subject to availability.

12A.4 Customer-Caused Breakdown. If caused by misfuelling, driving with warning lights on, failure to report low fluids, kerbing wheels, or negligent use, you are liable for all recovery, repair and consequential costs.

12A.5 Continuing to Drive. Continuing to drive after becoming aware of a fault constitutes negligence and renders you liable for all consequential damage.

13. Vehicle Return

13.1 Punctual Return. The Vehicle must be returned by the date and time specified. Late return without authorisation constitutes unauthorised use and may be reported as theft.

13.2 Return Inspection. Return must occur during business hours (Mon to Fri, 9am to 5pm unless otherwise agreed) for joint inspection. You must attend in person to hand over keys; do not post keys, leave the Vehicle unattended, or send a third party.

13.3 Return Condition. Return in the same condition as supplied (fair wear and tear excepted): same fuel level, clean inside and out, all equipment and documents present, no new damage.

13.4 Cleaning Standards. Excessive dirt, stains or odours incur cleaning charges (£100 to £500). Smoking or vaping incurs a £500 penalty plus deep cleaning costs.

13.5 Mileage Verification. Recorded mileage is checked against GPS/telemetry and your allowance. Excess mileage is charged at the agreed rate. Odometer tampering is a criminal offence.

13.6 Damage Assessment. New damage is photographed, documented and assessed, with a damage report and estimate. Charges are processed to your card on file under Sections 4.5 and 8.1.

13.7 Collection Service. If we collect the Vehicle, your obligations are unchanged; it must be available for inspection and in proper condition. Collection fees, where they apply, are set out in Section 5.4.

14. Rental Extensions

14.1 Extension Requests. Extensions may be requested at any time but those made under 48 hours before return may be hard to accommodate. They are subject to availability, our approval, advance payment, and reconfirmation of insurance and driver details.

14.2 Unauthorised Extension. Retaining the Vehicle beyond the agreed time without written authorisation constitutes theft, material breach, and immediate termination of insurance. We will report the vehicle stolen.

14.3 Extension Charges. Extensions are charged at prevailing daily rates plus applicable supplements and may differ from your original rate.

14.4 Early Termination by Customer. To end early, notify us in writing. No refunds are given for unused days. All obligations remain until the Vehicle is returned and accepted by us.

15. Additional Charges and Fees

15.1 Charging Principles. You are liable for the full actual cost of any damage, loss, service or breach, including replacement/repair at market rates, administrative fees, loss of rental income, and consequential costs.

15.2 Categories of Charges. Additional charges may apply for additional/young drivers and excess mileage; refuelling, cleaning and smoking violations; key and document replacement; traffic, parking, congestion and toll processing; misfuelling, wheel, tyre, windscreen, bodywork and interior repairs; and GPS tampering penalties, recovery, storage and diminution in value.

15.3 Cost Calculation. Charges are based on actual costs incurred (supplier invoices, market rates, labour, loss of rental income, reasonable overhead). Itemised invoices are provided.

15.4 Fines and Penalties. You are liable for all traffic offences, speeding fines, parking tickets, congestion and toll charges, bus-lane and box-junction fines incurred during the rental. We charge your card on file for the penalty plus an administrative fee, and are legally required to provide your details to enforcement authorities.

15.5 Interest on Overdue Amounts. Overdue amounts accrue interest at 8% per annum above the Bank of England base rate, calculated daily until paid.

15.6 Card on File Charging Authority. You authorise us to charge your card on file for all rental, additional, damage, fine and other amounts properly due, processed under the 24-hour written notice procedure in Section 4.5 with itemised invoices.

16. Cancellations and Refunds

16.1 Cancellation Procedure. Cancellations must be made in writing (email accepted) to Bookings@AvantDrive.co.uk and are effective only on our written acknowledgment. Verbal cancellations are not accepted.

16.2 Cancellation Charges. Where a reservation fee has been taken, its refundability depends on notice given:

16.3 Refund Processing. Refunds, where applicable, are processed within 14 days of cancellation confirmation to the original payment method.

16.4 Our Right to Cancel. We may cancel any booking with reasonable notice. If we cancel (other than for your breach) we refund all payments made, but are not liable for consequential losses or travel costs.

17. Data Protection and Privacy

17.1 Data Controller. LUXLINE RESERVE LTD (Company No. 16442367) is the data controller for personal data processed in connection with our services.

17.2 What We Collect. Personal and contact details, driving licence and ID documents, payment card details, DVLA check codes and driving history, GPS and telemetry data, camera footage, communications, and booking history.

17.3 Legal Basis. We process data under contractual necessity, legal obligations (insurance, DVLA, taxation, law enforcement), and legitimate interests (fraud prevention, vehicle security, debt recovery, business protection).

17.4 How We Use Data. Identity verification, DVLA and insurance checks, service provision, vehicle monitoring and security, accident and claims handling, enforcement, debt collection, communication, and service improvement.

17.5 Third Party Sharing. We share data only as necessary for service delivery, legal compliance and business operations. We do not sell your data for marketing.

17.6 Data Retention. We retain data for a minimum of 7 years, or longer where legal proceedings, disputes, debt recovery, investigations or claims exist.

17.7 Your Rights. You may access, correct, erase (subject to legal obligations), restrict, port or object to processing. Contact Bookings@AvantDrive.co.uk; we respond within 30 days.

17.8 Automated Decision Making. Automated speed monitoring may trigger alerts or immobilisation based on pre-defined thresholds. You may request human review.

17.9 Complaints. You may complain to the Information Commissioner’s Office (ico.org.uk) if you believe your data rights have been infringed.

17.10 Full Privacy Policy. Comprehensive details are available in our Privacy Policy, which forms part of these Terms by reference.

18. Termination

18.1 Our Right to Terminate. We may terminate and demand immediate return if you breach these Terms, provide false information, use the Vehicle for prohibited purposes, void the insurance, fail to pay, take the Vehicle to prohibited territories, if we believe it is at risk, or if you become insolvent.

18.2 Immediate Effect. Termination takes effect immediately on notice. Insurance ceases, you must stop using and return the Vehicle immediately; failure constitutes theft, and you remain liable for outstanding charges plus recovery costs.

18.3 Vehicle Recovery. If you do not return the Vehicle on termination, we may attend any location, recover it (including remote immobilisation), report it stolen, and charge all recovery costs plus a £500 administration fee.

18.4 No Refunds on Termination. If we terminate for your breach, no refunds are given, all deposits are forfeited, and you remain liable for all charges and damages.

19. Complaints Procedure

19.1 Complaints. If dissatisfied, contact Bookings@AvantDrive.co.uk or +44 7300 512515. We aim to respond within 5 working days with a resolution or action plan.

19.2 Escalation. If still dissatisfied, request escalation to senior management in writing; an independent review is conducted within 10 working days.

19.3 Alternative Dispute Resolution. If unresolved internally, you may refer the matter to an independent mediation service such as CEDR. We will participate in good faith.

20. Force Majeure

20.1 Events Beyond Control. Neither party is liable for failure to perform due to circumstances beyond reasonable control, including natural disasters, extreme weather, pandemic, government action, war or terrorism, civil unrest, or industrial action.

20.2 Continuing Obligations. Force majeure does not relieve you of liability for damage, accrued payments, the duty to return the Vehicle when possible, or obligations arising from prior breach.

20.3 Notification. A party claiming force majeure must notify the other as soon as reasonably practicable with details and expected duration.

21. Governing Law and Jurisdiction

21.1 Governing Law. These Terms are governed by the laws of England and Wales.

21.2 Jurisdiction. The courts of England and Wales have exclusive jurisdiction over any disputes.

21.3 Legal Costs. If we take legal action to enforce these Terms or recover amounts due, you are liable for all our legal costs on a full indemnity basis.

22. General Terms and Interpretation

22.1 Entire Agreement. These Terms with the Rental Agreement constitute the entire agreement and supersede prior negotiations. Staff representations do not bind us unless in writing.

22.2 Amendments. We may update these Terms by posting revised Terms on our website; changes take effect immediately and continued use constitutes acceptance.

22.3 Amendments to Agreements. Individual Rental Agreements may only be amended in writing signed by both parties.

22.4 Severability. If any provision is invalid, the remainder continues in full force, with invalid provisions severed or modified to the minimum extent necessary.

22.5 Waiver. Failure or delay in exercising a right is not a waiver, and waiver of one breach does not waive later breaches.

22.6 Notices. All notices must be in writing. Notices to us go to Bookings@AvantDrive.co.uk or our registered office.

22.7 Assignment. You may not assign or sub-contract any rights without our written consent. We may assign our rights on notice to you.

22.8 Third Party Rights. No non-party has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce these Terms.

22.9 Interpretation. Headings are for convenience. "Including" means "including without limitation"; the singular includes the plural.